Terms & Conditions

All contracts for the sale by icondesignsolution.com customers are governed by these conditions, which form an integral part of every offer and purchase of products. The general sales conditions  are those in effect at the time of confirmation of the order.

Article 1 – Premises
1.1 Mobil Service S.r.l., with registered office in Trieste, via Economo 5/a, Fiscal Code and VAT No. 00922990320, in the person of its legal representative pro tempore (“Company”), is the owner of the website www.icondesignsolution.com (“Website”) dedicated to the selling of furniture and furnishings (“Products”), produced and marketed by third parties (“Producers”).
1.2 These general conditions of sale (“General Conditions”) regulate the relationship between the Company and each user of the Website, who, exclusively after completing the registration process (as hereinafter defined) and the creation of their personal account, purchases the Products from the Website (“Customer”).
1.3 The Customers may act on the Website:
1.3.1 as consumers, as defined by article 3, letter a) of Legislative Decree no. 206/2005 (“Consumer’s Code”), namely for purposes other than potential entrepreneurial, commercial, handicraft, or professional activities. To such Customers, in addition to these General Conditions, is applied the Consumer Code (“Consumer Customers”);
1.3.2 as professionals, namely for purposes concerning any entrepreneurial, commercial, handicraft, or professional activity (“Professional Customers”).
1.4 During the registration process to the Website (as defined by the following article 2.1), each Customer shall take vision of and proceed with subscribing to these General Conditions and the Privacy Policy (as defined by the following article 13), and any further consent request for privacy purposes provided therein in electronic format, using the “point and click” mechanism (i.e. with “flag” on non-preselected boxes), as follows:
1.4.1 The Consumer Customer, by selecting the boxes dedicated to the acceptance of the General Conditions, the Privacy Policy (as defined by the following article 13), as well as to, voluntarily, give their consent for further intended purposes;
1.4.2 The Professional Customer, by selecting the boxes dedicated to the acceptance of the General Conditions and the Privacy Policy (as defined by the following article 13), to give their voluntary consent for further intended purposes, and pursuant to and for the effects of Articles 1341 and 1342 Civil Code for the specific acceptance of the following provisions: 2.4 (registration on the Website); 3.9 (purchase of the Products); 4.2 (unavailability of the Products); 6.4.2 – 6.7 (Delivery of the Products); 9 (Warranty of the Products for Professional Customers); 10 (Customer’s responsibility); 11.1 (advertising material); 15.4 (jurisdiction).
1.5 At the moment of the subscription, the Customer is advised to download and save in a durable medium these General Conditions.
1.6 The General Conditions may be modified by the Company at any moment. Potential changes and/or new conditions shall be in force from the moment of their publication on the Website and exclusively for Purchase Orders (as defined by the following article 3.3.4) registered and sent by the Customer following said publication. Therefore, the Customers are advised, prior to any purchase, to consult the most updated version of the General Conditions.
1.7 By subscribing to the General Conditions, the user of the Website declares to be at least 18 years old, to have capacity to act, and, in the event that the final Customer is a juridical person, to have the right and power to act in the name and on behalf of the latter.
Article 2 – Registration on the Website
2.1 In order to operate on the Website, the Customer is required to create a personal account. The registration procedure to the Website consists in the following phases: i) listing of the Customer’s name, surname, address, city, nation, fiscal code, telephone number, email address, and the password chosen by the Customer; ii) verification and acceptance of these General Conditions and of the Privacy Policy referred to in the following article 13; iii) potential subscription to the newsletter regarding the Company’s Products and activity; iv) confirmation of the personal data entered and of the willingness to register to the Website (“Registration”).
2.2 The Registration allows the Customer to modify their personal data, view the summary of placed orders, verify sent quotation requests, as well as facilitate and accelerate their purchases on the Website, as the data entered during the registration procedure will be memorised on the Website and, with prior consent of the Customer, automatically made available on the Website for following Purchase Orders or quotation requests.
2.3 The Company warns Customers that it is strictly forbidden to enter, during the Registration, third parties’ personal data, false, fictional or intentionally incorrect data. The Customer undertakes to indemnify the Company from any claims made by third parties or sanctions in any way related to the Customer’s breach of said prohibition, without prejudice to actions of the Company to protect their rights.
2.4 Without prejudice to the previsions set forth by the following article 9, the Customer acknowledges the strictly confidential nature of their personal account and their Registration credentials (username and password), and undertakes to keep them private and not to make them available to third parties, with release of the Company from any responsibility for acts committed in a fraudulent manner by the Customer and/or third parties who have had access to the account due to willful or negligent conduct by the Customer themselves.
Article 3 – Purchase of Products
3.1 The offer and sale of Products on the Website establish a distance contract between the Company and the Customer, regulated by Legislative Decree no. 70/2003 supervising electronic commerce. In the event of a Consumer Customer, said contract is additionally regulated by Chapter I, Title III (Articles 45 et seq.) of the Consumer Code.
3.2 The Products on the Website are accompanied by an indication of the Price (as defined by the following article 5.1) and by an information sheet including the description of the main characteristics of the Product. The Product’s technical and functional characteristics are written by the Producer under their own responsibility and care. In any case, the Customer acknowledges and accepts that the delivered Product may differ from the same Product shown on the Website at the time of the purchase, provided that such differences are not substantial and do not compromise the essential characteristics and functionality of the Product itself.
3.3 The purchase procedure of a Product consists in the following phases (“Purchase Procedure”):
3.3.1 Customer’s selection of the Product on the Website and creation of their cart;
3.3.2 Log in of the registered Customer or creation of a personal account on the Website of a not yet registered Customer (as defined by the above article 2.1);
3.3.3 Selection of the nation and region of delivery to calculate shipment expenses of the Product, and approval of the estimated costs;
3.3.4 Summary of the data entered by the Customer for the delivery and of the final amount to be paid to the Company by the Customer (“Purchase Order”);
3.3.5 Selection of the payment method, as better defined by the following article 5.3;
3.3.6 Indication of potential requests for the delivery;
3.3.7 Confirmation and transmission of the Purchase Order to the Company, following the instructions on the Website (e.g. click on the “Proceed” or “Complete your purchase” button).
3.4 Up until the transmission of the Purchase Order referred to in the above article 3.3.7, the Customer is entitled to modify or cancel the Purchase Order.
3.5 With partial exception to the Purchase Procedure referred to in the above article 3.3, to purchase Products which, on the Website, are not accompanied by the Price (as defined in the following article 5.1), the Customer acknowledges that, prior to purchase, they are required to request a quotation for said Product through the following procedure (“Request for Quotation”): i) selection of the Product and related characteristics; ii) insertion of the Customer’s email and telephone number, the message with the Request for Quotation, the shipping address, and the requested quantity; iii) submission of the Request for Quotation to the Company.
3.6 The Company shall inform the Customer of the Quotation, within a maximum of 48 hours from the receipt of the Request for Quotation, with an email to the address indicated by the Customer. Upon expiry of such period and in the absence of receipt of the Quotation, the Customer is advised to contact the Customer Service referred to in the following article 12.
3.7 Once the Purchase Order has been registered, in the event of the Purchase Procedure, or after receiving the quotationsent by the Company following the receipt of the Request for Quotation signed by the Customer for acceptance, as well as upon receipt of the confirmation of the validity of the payment of the deposit equal to 50% of the Price (as defined below) made by the Customer, the Company undertakes to inform the Customer of the confirmation of the Purchase Order, including: i) reference number of the Purchase Order; ii) essential characteristics of the purchased Product; iii) shipping address and billing address (when different); iv) the Price (as defined in the following article 5.1), the chosen payment method, shipping costs and any additional costs; v) any special conditions applicable to the sale (by way of example, potential discount vouchers); vi) the General Conditions and the Privacy Policy accepted by the Customer (“Confirmation of the Purchase Order”).
3.8 The Company informs the Customer of the Confirmation of the Purchase Order, in accordance with the above article 3.7, within a maximum of 24 hours with an email to the address indicated by the Customer during the Registration procedure and/or during the Purchase Procedure. Upon the expiry of said period and in absence of receipt of the Confirmation of the Purchase Order, the Customer is advised to contact the Customer Service referred to in the following article 12.
3.9 Without prejudice to the right of withdrawal, where applicable, referred to in the following article 7, the Customer is requested to verify the conformity of the Purchase Order to the Confirmation of the Purchase Order and to inform the Company of any discrepancies between the two within 24 hours from the receipt of the Confirmation of the Purchase Order. In the event of failure to notify within said period, the Company shall proceed with the transmission of the Purchase Order to the Producer. The Company shall communicate to the Customer, with an email, the delivery date, estimated by the Producer (approximately 6-8 weeks), to the Company’s warehouse.
3.10 The purchase contract is considered completed the moment the Customer receives the Confirmation of the Purchase Order, in accordance with the above article 3.7 (“Purchase Contract”).
3.11 Once the Company has received, at its own warehouse, the Product of the Purchase Order provided for by the Producer, the Company shall inform the Customer, with an email, of the amount to be payed to the Company in order to settle the final Price (as defined in the following article 5.1) of the purchased Product, corresponding to the residual amount not paid by the Customer as a down payment.

 

Article 4 – Availability of the Products
4.1 The availability of the Products offered on the Website is regularly monitored and updated by the Company. However, as the Company purchases the Products from the Producers, there may be the possibility of a sudden unavailability of the Product for reasons of force majeure and/or outside the reasonable control of the Company. In such events, the Product may result momentarily (or permanently) unavailable, even following the Confirmation of the Purchase Order.
4.2 In the event of unavailability in accordance to the above article 4.1, the Company undertakes to promptly communicate it to the Customer, and shall proceed with the cancellation of the Purchase Order and the related Confirmation of the Purchase Order (where given), simultaneously reimbursing the amount potentially already paid by the Customer (i.e. Price, Shipment Costs, and any other costs for additional services, as defined below) with the same payment method chosen by the latter (said reimbursement will be verifiable by the Customer within the strictly necessary technical time, which also depends on the payment method’s operator). The Customer will then be able to proceed with a new Purchase Order of the same Product in order to verify its availability and the new delivery time.


Article 5 – Price and payment methods
5.1 All the Product’s prices published on the Website are expressed in Euro and are inclusive of VAT (“Price”).
5.2 The Company reserves the right to modify the Price of the Products, at any moment and without prior notification, without prejudice to the fact that the Price charged to the Customer will be that shown on the Website at the moment of the conclusion of the Purchase Order, without keeping into account any variations of the Price following the transmission of the Purchase Order, in accordance with the above article 3.3.7.
5.3 During the Purchase Procedure, the Customer shall proceed with the selection of the payment method for the deposit and final balance of the Price of the Product, choosing one of the following payment methods: a) bank transfer; b) PayPal online payment system; c) collection of the Product at the store or at the warehouse, with simultaneous payment by credit card, debit card or cash within the limits of the law.
5.4 In the event of payment through PayPal, the Customer is automatically redirected to the website www.paypal.com, where they shall proceed with the payment of the Product in accordance with the procedure provided for and regulated by PayPal and with the contract terms and conditions agreed between the Customer and PayPal. The data entered on PayPal’s website shall be processed directly by the latter and shall not be transferred to or shared with the Company. Therefore, the Company does neither collect nor memorise in any way the data related to the credit card linked to the Customer’s PayPal account or the data of any other payment method linked to said account.
5.5 Pursuant to the above article 3.3.5, the Professional Customer may explicitly request that, following the final payment of the Price (i.e. deposit and balance), the Company issue the related invoice. The latter shall contain the information entered by the Professional Customer during the completion of the Purchase Order and shall be sent by the Company to the email address entered by the Customer during the Purchase Procedure or the Registration, within 5 days from the Confirmation of the Purchase Order relating to the Purchase Order for which said commercial invoice had been requested


Article 6 – Delivery of the Products
6.1 Once the confirmation of the validity of the Price’s balance payment made by the Customer has been received, the Company undertakes to deliver the Product purchased by the Customer through the service of carriers specialised in the furniture sector, from Monday to Friday during normal office hours, national holidays excluded, to the shipping address entered by the Customer during the Purchase Order or in the Request for Quotation, later approved in the Confirmation of the Purchase Order (“Delivery”), within the term indicated by the Company in the Confirmation of the Purchase Order (approximately 5-10 business days for deliveries within the EU and 2-5 weeks for deliveries in non-EU countries). For Consumer Customers, said term shall not exceed 30 (thirty) days from the Confirmation of the Purchase Order. The Delivery shall take place at street level, unless otherwise chosen by the Customer as an additional service. In the event of the Purchase of several Products belonging to different Producers, the Delivery shall take place with one single shipment once all the Products are available at the Company’s warehouse.
6.2 Delivery costs, which may vary based on the place of the Delivery, shall be exclusively borne by the Customer. The amount, expressed in euro and inclusive of VAT, is specified during the Purchase Procedure and shall be then confirmed by the Customer within the summary of the Purchase Order and in the following Confirmation of the Purchase Order (“Shipping Charges”).
6.3 During the Purchase Procedure, the Customer is requested to give prior notice to the Company about any relevant issue about the delivery, that require additional services as:
6.3.1 The Delivery address is located in an area subject to traffic restrictions and/or special permits (such as, merely by way of example, restricted traffic area);
6.3.2 The distance between the available unloading point and the actual Delivery address exceeds 30 meters;
6.3.3 The request of Delivery to the floor; in such event, the Customer shall specify the floor and whether the building is equipped with elevator or freight elevator and/or stairs suitable for the passage of the Products.
In these cases, in addition to the Shipping Charges, the Customer further undertakes to fully pay to the Company all costs and expenses linked to the provision of the necessary additional services. Such expenses shall be charged to the Customer whenever said additional services become necessary, even in case of no prior request by the Customer. In the latter event, the Delivery period may be deferred for reasons not attributable to the Company.
6.4 In the event that the purchased Product is not delivered within the period specified in the Confirmation of the Purchase Order, the Company undertakes to contact the Customer, in order to agree to an additional delivery deadline appropriate to the circumstances. In the event of disagreement, or if said additional deadline expires without the Product being delivered:
6.4.1 The Consumer Customer is entitled to terminate the Purchase Contract, without prejudice to the right to compensation for damage;
6.4.2 The Professional Customer may cancel the Purchase Contract, being entitled only to the refund of the Price, the Shipping Charges, and any other additional service, in the terms agreed with the Company, as the right to compensation for any damage suffered as the result of the failure to deliver the Product is expressly excluded.
6.5 In the event of a Delivery in non-EU countries, the failure to pay customs fees or duties, where required, may result in a delay of the Delivery for which the Company shall not be held responsible.
6.6 The Customer undertakes to be present or to appoint a person for the pickup of the Product on the Delivery date specified in the Confirmation of the Purchase Order, or agreed upon in accordance to the above article 6.4.
6.7 In the event of failure to deliver the Product due to the recipient’s absence at the address and on the date specified in the Purchase Order and the following Confirmation of the Purchase Order, or in case of recipient’s absence on the date agreed with the courier, the Customer commits to become available and set a new date to organize a new delivery attempt. If the Customer does not contact the courier, and, in any case, after 30 (thirty) business days from the first Delivery attempt, the Purchase Contract shall be considered terminated in accordance to article 1456 Civil Code, for fact and fault attributable to the Customer. The Company shall then proceed, within 15 (fifteen) business days from the termination of the Purchase Contract, with the reimbursement of the Price to the Customer, from which shall be detracted the expenses for the failed Delivery, the expenses arisen from returning the Product to the Company, and any other expenses the Company may incur due to the Delivery attempts. The termination of the Purchase Contract and the amount of the refund shall be communicated to the Customer via email. The refund shall be credited with the same payment method used by the Customer for the purchase.
6.8 Upon Delivery, the Customer, or the appointed person, commits to communicate to the courier that the Product is collected and accepted under reserve, as well as to undertake all the necessary checks to verify the number of packages, the integrity of the packaging, the presence of any flaws, or the non-conformity of the received Product with respect to what had been indicated in the related Confirmation of the Purchase Order.
6.9 Whenever, during the Delivery, any flaws and/or discrepancies are detected, the Customer undertakes to: i) report such flaws and/or discrepancies to the Company and raise any requests and/or claims to them connected in the concerning delivery receipt; b) have the delivery personnel countersign said receipt; c) keep a copy of the countersigned receipt. Following said report, the provisions set forth in the following article 8, for the Consumer Customer, and the following article 9, for the Professional Customer, shall apply.


Article 7 – Right of withdrawal of the Consumer Customer
7.1 Pursuant to article 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw, in whole or in part, from the Purchase Contract within 14 (fourteen) days from the moment the Consumer Customer has received the Delivery of the Product (meaning by delivery the physical possession of the Product). For such reason, the Consumer Customer shall communicate to the Company their intention to withdraw, in whole or in part, from the Purchase Contract, within said period of 14 (fourteen) days, using the standard withdrawal form provided for by the Company on the Website, or through any other written statement appropriate to clarify the decision to withdraw. Said withdrawal communication shall be sent to the Company by the Customer through registered letter with return receipt, with prior email, mailed to the address specified at the following article 12.
7.2 The Consumer Customer undertakes to return to the Company, at the address specified at the following article 12, the Product which shall be intact and in its original state and packaging without undue delay and anyway within 14 (fourteen) days from the exercise of their right of withdrawal in accordance to the above article 7.1. The costs arising from the return of the Product are at the sole expense of the Company.
7.3 In the event of the exercise of the right of withdrawal in accordance with the above articles 7.1 and 7.2, the Company undertakes to reimburse the Consumer Customer of the Product’s Price, excluding the Shipping Charges and any other expenses arising from requested additional services, without undue delay and anyway within 14 (fourteen) days from the moment of the Consumer Customer’s communication of withdrawal. Said refund shall be carried out using the same payment method chosen by the Consumer Customer for the payment of the Price, unless otherwise specified, with written request, by the Consumer Customer. The Consumer Customer shall not bear any costs arising from said refund.
7.4 Pursuant to the Consumer Code, the reimbursement referred to in the above article 7.3 is subject to the Company’s receipt of the returned Product, or to the Consumer Customer’s proof of having proceeded with the return of the Product following the terms and conditions specified in these General Conditions.
7.5 The Consumer Customer acknowledges to be responsible for the potential decrease in value of the Product resulting from a manipulation of the good other than that necessary to establish the nature and the extrinsic characteristics of the Product. In the event of an established decrease in value of the Product, the amount of the refund shall be reduced by an amount equal to said decrease in value. In such cases, the Company undertakes to inform the Consumer Customer, within 5 (five) days from the return of the Product, of the outcome of its own examination and the resulting reduced amount of said refund.
7.6 The Consumer Customer declares to be aware that the right of withdrawal referred to in this article 7 is expressly excluded if the Product has been customised by the Producer in accordance with the indications provided by the Consumer Customer to the Company during the purchase of the Product, pursuant to and for the effects of article 59, paragraph 1, letter c) of the Consumer Code.


Article 8 – Legal Warranty of the Product for the Consumer Customer
8.1 All Products sold on the Website are covered by the legal warranty of conformity of products set forth by article 128 et seq. of the Consumer Code. The Company shall be responsible with regard to the Consumer Customer for any existing conformity defect at the moment of the Delivery of the Product and which is manifested within 2 (two) years from said Delivery, provided that the Consumer Customer report to the Company such defect within 2 (two) months from the moment that it has been discovered, under penalty of forfeiture of the right.
8.2 In order to benefit from the legal warranty referred to in the above article 8.1, the Consumer Customer is required to provide evidence of the conclusion date of the Purchase Contract and of the Delivery of the Product. Therefore, the Consumer Customer shall preserve the Confirmation of the Purchase Order, the purchase receipt, and the transport document.
8.3 There is a conformity defect when the purchased Product: i) is not fit for the use to which goods of the same type are usually served; ii) does not conform to the Company’s and/or Producer’s description; iii) does not present the usual qualities and performances of a good of the same type, which the Consumer Customer may reasonably expect, given also the statements found on the Website.
8.4 In the event of conformity defects duly reported in accordance with the above article 8.1, the Consumer Customer has the right to:
8.4.1 Primarily, the free repair or replacement of the Product, at their choice, unless the requested option is objectively impossible or excessively expensive compared to the other;
8.4.2 Secondarily (e.g. in the event that the repair or replacement are impossible or excessively expensive, or have not been carried out within a reasonable period, or the repair or replacement previously carried out have caused considerable inconvenience to the Consumer Customer), the reduction of the Price or to the termination of the Purchase Contract, at their choice. However, it is not permitted to the Consumer Customer to terminate the Purchase Contract where the conformity defect is minor and where it has not been possible or, where possible, it has been found to be excessively burdensome, to undergo the remedies referred to in the above article 8.4.1.
8.5 Pursuant to and for the effects of the above article 8.4, the Consumer Customer acknowledges that the requested remedy is considered excessively burdensome if it charges the Company of unreasonable expenses compared to the alternative remedies that may be undergone, taking into account (i) the value that the Product would have, had there not been the conformity defect; (ii) the entity of the conformity defect; (iii) the possibility that the alternative remedy may be undergone without considerable inconvenience for the Consumer Customer.
8.6 In any case, merely by way of example, the Consumer Customer is not entitled to the remedies provided for by the above article 8.4 if:
8.6.1 The Product has been repaired and/or altered by parties other than the Company or any other party authorised by the Company for this purpose;
8.6.2 The Product’s defects are due (entirely or partly) to: i) improper use and/or poor conservation of the Product by the Consumer Customer; and/or ii) faulty maintenance or installation performed by parties other than the Company or any other party appointed by the Company for this purpose; and/or iii) failure to follow the instructions given by the Company together with the delivered Product;
8.6.3 At the moment of the conclusion of the Purchase Contract, the Consumer Customer was aware of the Product’s conformity defect and/or could not ignore it with the ordinary diligence.
8.7 In order to exercise the rights provided for in this article 8, the Consumer Customer is advised to contact the Company, without undue delay, through the channels referred to in the following article 12, and to follow the procedure given by the Company itself in the following communications. The Product subject to the Customer’s claims shall be sent to the Company or the parties indicated by the latter (e.g. the Producers), who shall carry out all necessary examinations to verify whether the complained defect exists.
8.8 In addition to the legal warranty referred to in the above article 8.1, the Producers may offer to the Consumer Customers a further conventional warranty, with the terms and conditions specified in the concerning informative documents provided for by the Producers themselves, to which the Company refers to for any information. The Customer acknowledges that the Company does not offer any conventional warranty and is under no circumstances jointly and severally liable with the Producers for the execution of the conventional warranty, which is independently offered by the latter.


Article 9 – Warranty of the Product for the Professional Customer
9.1 In the event of a Product purchased by a Professional Customer, the previous provisions of article 8 shall not apply to such Customer, to whom shall instead be applied the warranty for defects of sold goods as referred to in articles 1490 et seq. Civil Code, valid for a maximum period of 1 (one) year form the Delivery.
9.2 The Professional Customer acknowledges that said warranty covers solely defects preexisting to the Delivery of the Product, which shall be reported, under penalty of forfeiture of the right, within 8 (eight) days from the detection of said defects ex article 1495 Civil Code, with a written communication to the addresses specified in the following article 12.
9.3 In order to benefit from the legal warranty referred to in this article 9, the Professional Customer is required to provide evidence of the conclusion date of the Purchase Contract and of the Delivery of the Product. Therefore, the Professional Customer is advised to preserve the Confirmation of the Purchase Order, the purchase receipt, and the transport document.
9.4 In addition to the legal warranty referred to in the above article 9.1, the Producers may offer to the Professional Customers a further conventional warranty, with the terms and conditions specified in the concerning informative documents provided for by the Producers themselves, to which the Company refers to for any information. The Customer acknowledges that the Company does not offer any conventional warranty and is under no circumstances jointly and severally liable with the Producers for the execution of the conventional warranty, which is independently offered by the latter.


Article 10 – Customer’s Responsibility
10.1 The Customer is the sole responsible for the correct and non-fraudulent use of the Website, with release of the Company from any possible liability for fraudulent actions of the Customer and/or third parties with access to the Customer’s data entered during the Purchase Procedure and/or in the Customer’s account created upon the Registration, as the result of willful misconduct or negligence of the Customer itself.
10.2 In the event of fraudulent use of the Website by the Customer with accordance to, by way of example, the above article 10.1, the Company may terminate with immediate effect these General Conditions and the potential Purchase Contracts in place, pursuant to and for the effects of article 1456 Civil Code, through a written communication mailed at the addresses entered by the Customer during the Purchase Procedure and/or the Registration. In such events, the Company reserves the right to cancel the Registered Customer’s account, following prior communication sent to the email address entered by the Customer itself upon Registration.


Article 11 – Advertising Material – intellectual and industrial property Rights
11.1 The material regarding the Products (e.g. pictures, images, descriptions) is published on the Website for informational purposes only, related to the essential characteristics of the Products, without being contractually binding. For any further detailed information, the Company advises each Customer to access to the Products’ commercial documentation available on the Website and/or the websites of the Producers themselves.
11.2 The Website is owned by the Company and provides content protected by the rules governing industrial property (e.g. trademarks, texts, pictures, images, drawings, models). Any use, disclosure, and reproduction, in whole or in part, on any device of the Website’s contents for purposes not strictly related to the Product’s use are forbidden.

 

Article 12 – Customer Service
12.1 The Customers may contact the Company’s customer service, from Tuesday to Saturday, during business hours, excluding public holidays, with the procedure laid down in the Website’s “Contact” section, or at the following addresses: +39 040307028, email address: shop@icondesignsolution.com (“Customer Service”).
12.2 The Customers are advised to submit any complaints to the Customer Service.
12.3 In the event of any return and/or restitution of the Product, the Customer is requested to mail said Product to the Company at the following address: Via Antonio Pigafetta 5, 34147 Trieste.

 

Article 13 – Privacy
13.1 For the purposes of these General Conditions, the Registration, and the execution of the Purchase Contract, the Customer shall communicate to the Company personal data and information pursuant to and for the effects of EU Regulation No. 2016/679 of 27 April 2016, governing the protection of physical people with regard to the treatment of personal data and free circulation of data. Such data and information are processed by the Company in accordance with the Regulation and its own policy, which is drafted pursuant to article 13 of the Regulation, subscribed by the Customer during the Purchase Procedure, and available at the following link https://www.icondesignsolution.com/inside.php?lang=en  (“Privacy Policy”), which is an integral part of these General Conditions.


Article 14 – Miscellaneous
14.1 In the event that one or more dispositions of these General Conditions are declared by law or judicial order, in whole or in part, invalid, illegal or otherwise not enforceable, the remaining dispositions, in whole or in part, shall remain binding and/or applicable by and between the Parties.
14.2 Notwithstanding any other provision of the General Condition, if the Company were unable to fulfill its contractual obligations due to fires, wars, strikes, embargoes, governmental, civil, or military regulations, omissions and negligence of carriers or suppliers, vandals or hackers, breakdown or malfunctioning of third parties’ networks, telecommunication equipment, website, software and hardware or any other technologies, or due to any other event beyond the Company’s reasonable control (“Force Majeure”), the period for the performance of the services in question shall be extended for the timeframe of delay or inability to perform due to the specific causes of Force Majeure. It is understood that the prolongation of a situation of Force Majeure for more than 60 (sixty) days shall allow the Customer to withdraw from the Purchase Contract of the Product, it being understood that the Company shall not be charged of any compensation, except from the reimbursement of the Price, Shipping Charges, and any other expense arising from additional services.
14.3 The Customer may not transfer, in whole or in part, the Purchase Contract, and may not transfer any right or obligation arising from the latter, without prior written consent of the Company.


Article 15 – Governing law and Jurisdiction
15.1 The General Conditions are regulated by the Italian law.
15.2 In the event of a Consumer Customer, any dispute related to the General Conditions, including their execution, interpretation, and/or termination, shall be submitted to the Court competent in the Consumer Customer’s area, unless they decide to appeal to the Court of Trieste.
15.3 With exclusive reference to Consumer Customers, the Company recalls that, pursuant to article 14 of EU Regulation No. 524/2013, and without any obligations, the Consumer Customer may find all the useful information to access to online dispute resolution mechanisms (so-called ODR) at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
15.4 In the event of a Professional Customer, any dispute related to the General Conditions, including their execution, interpretation, and/or termination, shall be submitted exclusively to the Court of Trieste, with the exclusion of any other competent court.