Right of withdrawal

Pursuant to article 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw, in whole or in part, from the Purchase Contract within 14 (fourteen) days from the moment the Consumer Customer has received the Delivery of the Product (meaning by delivery the physical possession of the Product). For such reason, the Consumer Customer shall communicate to the Company their intention to withdraw, in whole or in part, from the Purchase Contract, within said period of 14 (fourteen) days, using the standard withdrawal form provided for by the Company on the Website, or through any other written statement appropriate to clarify the decision to withdraw. Said withdrawal communication shall be sent to the Company by the Customer through registered letter with return receipt, with prior email, mailed to the following address:


- via posta: Icon-Design solution – Via Economo n. 5/A – CAP 34123 – Trieste (TS) - ITALIA
- via fax: +39.040.3224400
- via mail: shop@icondesignsolution.com

The Consumer Customer undertakes to return to the Company, to the address Via Antonio Pigafetta 5,34147 (TS) Italia, the Product which shall be intact and in its original state and packaging without undue delay and anyway within 14 (fourteen) days from the exercise of their right of withdrawal. The costs arising from the return of the Product are at the sole expense of the Company.

In the event of the exercise of the right of withdrawal, the Company undertakes to reimburse the Consumer Customer of the Product’s Price, excluding the Shipping Charges and any other expenses arising from requested additional services, without undue delay and anyway within 14 (fourteen) days from the moment of the Consumer Customer’s communication of withdrawal. Said refund shall be carried out using the same payment method chosen by the Consumer Customer for the payment of the Price, unless otherwise specified, with written request, by the Consumer Customer. The Consumer Customer shall not bear any costs arising from said refund.

Pursuant to the Consumer Code, the reimbursement is subject to the Company’s receipt of the returned Product, or to the Consumer Customer’s proof of having proceeded with the return of the Product following the terms and conditions specified in these General Conditions.

The Consumer Customer acknowledges to be responsible for the potential decrease in value of the Product resulting from a manipulation of the good other than that necessary to establish the nature and the extrinsic characteristics of the Product. In the event of an established decrease in value of the Product, the amount of the refund shall be reduced by an amount equal to said decrease in value. In such cases, the Company undertakes to inform the Consumer Customer, within 5 (five) days from the return of the Product, of the outcome of its own examination and the resulting reduced amount of said refund.

The Consumer Customer declares to be aware that the right of withdrawal is expressly excluded if the Product has been customised by the Producer in accordance with the indications provided by the Consumer Customer to the Company during the purchase of the Product, pursuant to and for the effects of article 59, paragraph 1, letter c) of the Consumer Code.