In accordance with the Article. 5 of Legislative Decree 22 May 1999 n. 185, the customer (if he/she qualifies as a consumer under article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to cancel the contract and return the ordered goods, without penalty and without giving any reason, within 15 (fifteen) days from receipt of the products themselves.
To exercise the right of withdrawal, the customer must inform the company Mobil Service s.r.l of the decision to withdraw from the contract signed with an explicit declaration, in one of the following ways:
- by post: Icon-Design solution - Via Economo n. 5 / A - zip code 34123 - Trieste (TS) - ITALY
- by fax: +39.040.3224400
- by e-mail: firstname.lastname@example.org
Should the client choose to recede from the contract, all payments made on our behalf will be reimbursed to the customer, including the costs of delivery, without undue delay and in any event no later than 15 days from the day when we will be informed of the decision of recession.
The refunds will be made using the same means of payment used for the initial transaction, unless the customer wishes otherwise. In any case, he/she will not incur any fees as a result of this reimbursement.
The refund may be suspended until receipt of the goods or until the demonstration by the consumer of having sent back the goods.
The goods will be returned or delivered to us at Mobil Service s.r.l - Via Pigafetta n. 5 - zip code 34123 - Trieste (TS) - ITALY without undue delay and in any case within 15 days from the day when the customer has notified us of its withdrawal from the contract. The deadline will be respected if goods will be sent back before the expiry of the 15 day period. The direct cost of returning the goods will be charged to the customer.
The customer is responsible for the decrease in the value of goods resulting from the incorrect handling/using of products. The product must be returned undamaged and in saleable condition.
The right of withdrawal can be exercised only on outlet products, it can not be exercised by the customer in the event that the goods purchased has been ordered and made according to customer requirements.